Refund and Returns Policy

Return and Refund Policy

At CSS Ship Refer, customer satisfaction is our priority. We strive to provide high-quality products and services. However, we understand that sometimes things don’t go as expected. This policy outlines our return and refund procedures to ensure a smooth experience for our customers.

1. Returns

We offer a [number]-day return policy from the date of delivery, under the following conditions:

• Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

• Non-Returnable Items: Certain types of products cannot be returned, such as perishable goods, custom-made products, or downloadable digital goods. Please check the product description to confirm if a product is returnable.

• Return Process:

  1. Contact our customer support at chandru.sankeshwar@gmail.com
  2. Provide your order number and reason for the return.
  3. Once approved, you will receive instructions on how and where to send the product.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved Refunds: If your return is approved, a refund will be processed to your original payment method within [number] business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

• Partial Refunds: In some cases, partial refunds may be granted for returned items that show signs of use, damage, or missing parts that are not due to our error.

• Non-Refundable Items: Products that are returned after the return window, or in a condition that does not meet our return criteria, may not qualify for a refund.

3. Late or Missing Refunds

If you haven’t received your refund after the expected time, please:

1. Check your bank account or credit card statement.
2. Contact your bank or credit card company as there may be processing delays.
3. If you’ve done all of the above and still haven’t received your refund, contact us at [Insert Contact Email] for further assistance.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us at chandru.sankeshwar@gmail.com

with your order details and pictures of the defective or damaged product.

5. Shipping Returns

• Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the product was defective or we made an error in the order. In such cases, we will provide a return shipping label.

• Shipping Time: The time it takes for your exchanged product to reach you may vary based on your location. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Cancellations

You can cancel your order before it has been processed or shipped. Once an order has been shipped, it cannot be canceled. In such cases, you can follow the return process once you receive the product.

7. Contact Us

If you have any questions about our return and refund policy, please feel free to reach out to us:

CSS Ship Refer
Email:

• chandru.sankeshwar@gmail.com